GENERAL TERMS AND CONDITIONS FOR MAKING RESERVATIONS
1.ª ACCEPTANCE.- In making any reservation, you are assumed to have accepted these general terms and conditions, which will govern the contract between you and SOLHOME (02638729P), based at Avinguda Riells, 59, 17130 L'Escala, Girona, Spain.
2.ª USER.- The person making the reservation acknowledges the fact that they are of legal age and assumes responsibility for the veracity of the data provided.
3.ª PREPAYMENT.- The confirmation of any kind of reservation will be subject to the following conditions:
- Once the reservation has been confirmed, customers must pay 50% of the total of the agreed price in advance by way of a guarantee. This amount must be paid by bank transfer, Paypal or card (3.5% commission) within 3 days of acceptance of the contract.
- The remaining amount will have to be paid in cash or by card on the day of arrival and before the keys are handed over.
4.ª RESERVATION.- When the reservation has been confirmed, customers will receive an email with a booking reference confirming acceptance of the reservation; this email also serves to ensure that customers are duly informed of the times for arrival and departure from the reserved property:
- Arrival: from 17:00 to 19:00.
- Departure: from 8:00 to 10:00.
To ensure that we are able to provide a good service and avoid wasting time, we would ask customers to kindly fit in with the above times.
5.ª TOURIST TAX.- The amount for the reservation will be increased by a tourist tax, which will be applied as follows (for those aged 16 or over):
- For the first 7 nights, the amount will be € 0.90 per person.
- As of 1 June 2021, the amount will be € 1.00 per person.
6.ª OCCUPANTS.- Customers undertake to accommodate in the accommodation the number of persons stipulated in the contract for each one, in keeping with the specifications of the property and the rate set with respect to the same. Any change to this must be notified as soon as possible. We shall not assume responsibility for any problems that this might cause if we have not been duly informed.
7.ª CLEANING.- At the end of customers’ stay at the property hired, they are obliged to hand over the property in a perfect condition, as it was on their arrival: cleaning the cooking utensils and the barbecue, and taking the rubbish bags to the outside containers close to the property. Solhome reserves the right to deduct from the security deposit the amount that represents any non-compliance with this clause.
8.ª EQUIPMENT.- All the properties managed by us undergo an exhaustive inspection and are checked in full before being handed over to customers: this includes a structural check, a check to ensure everything is in working order and a clean. Should customers encounter any irregularities, any damage or a lack of cleaning that might adversely affect their stay, they should contact us so that we can take immediate action.
Where there is damage to or no service in relation to Wi-Fi, Water or Electricity, customers must let us know as soon as possible to permit us to seek the quickest possible solution via the services of the suppliers of these services (Movistar, Prisco, Sorea, Aigües de Barcelona, Endesa, Fecsa, etc.). It is clear that these services are beyond Solhome’s control and we shall not therefore entertain any claims for compensation.
9.ª CHANGES.- In case of force majeure, Solhome reserves the right to change the apartment hired for one with similar or better specifications. Such changes will not entail any additional cost for customers. Should customers decide not to proceed with the holiday rental, we shall merely refund the amount paid. We shall not entertain any requests for compensation on these or other grounds.
10.ª GUARANTEE.- Customers will pay a deposit by way of a guarantee in the amount specified in the reservation. This deposit will be returned in full at the end of the stay or at the end of the contract, except where damage is found to have been caused to the property, to the furniture or to the equipment, or in circumstances of extreme filth or excessive amounts of rubbish. The cost of restoring the property to its original condition that this implies will be deducted from the deposit.
11.ª CANCELLATION.- For Reservations Cancelled more than 60 days in advance, we shall refund 10% of the amount paid. For cancellations done later than this, there will be no refund.
Where the reservation is made on another property portal, the Cancellation of Reservations will be governed by the terms and conditions set out on these portals.
12.ª DATA PRIVACY.- Any data provided by users is stored in encrypted form in a Database on a secure Server, guaranteeing privacy and security. Users will have exclusive access to the data provided, which they may modify, withhold or erase. Solhome will have exclusive access to this data to permit it to manage reservations and make promotions and offers.
13.ª During the time of Covid-19
If customers’ place of origin (at home or abroad) is affected by restrictive measures preventing travel, Solhome will refund 100% of the payment made in advance.